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FAQ

    • 1. Will my Insta360 purchase incur additional bank fees?

      When placing an order with an international bank card, your bank or credit card issuer may apply an additional service fee. We recommend that you consult your bank for detailed information regarding any such charges. Please note that any service fees imposed by your bank are not included in the order value displayed on the Insta360 Store. Insta360 is not responsible for any additional service fees incurred as a result of payments made with international bank cards.

    • 2. Why am I unable to complete a payment?

      Payment failure could be caused by the settings of your credit card or payment account, such as your payment limit and available credit. If you are paying by credit card, please contact your issuing bank to see if they have deemed the transaction suspicious and blocked it from going through.

    • 3. Can I pay in installments?

      We have partnered with Paypal and Klarna to provide you with easier, flexible payment methods for the products you love.


      Pay with PayPal

      You can check whether a PayPal installment plan is available on the product page under the product price. Please read the information carefully to confirm you are eligible for the plan.


      Pay with Klarna

      Find the best solution to fit your budget. There are five different payment plans with Klarna:

      -Pay Now

      -Pay in 30 days

      -Pay in 3

      -Pay in 4

      -Financing (6-24 months)

      Please note some payment options may not be available in your selected country. Available payment plans will show when you choose Klarna at Checkout.


      Please click here for more details about how to pay with Klarna on the Insta360 Store.

    • 4. Are import taxes and custom duties included in the price?

      In all countries except Brazil and Canada, import taxes and customs duties are included in the price. If you are purchasing from Brazil or Canada, please check the tax information on the checkout page.

    • 5. How do I find my country/region on the Insta360 Official Store?

      On a desktop computer, you can find and adjust your country/region in the upper right corner of the store. On a mobile device, you can find and adjust your country/region in the page footer.

    • 6. How do I use a coupon code when placing an order?

      On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page.